Frequently ask Questions
Your medical record is a confidential document. It is the
policy of this practice to maintain security of personal health
information at all times and to ensure that this information is
only available to the doctor.
The doctor can provide you with a summary of your medical
records on request.
Suggestion forms are provided. We value your feedback.
Please place them in box on reception desk.
If you have a problem with any aspect of our practice,
doctors or staff, we would like to hear about it. Please feel
free to talk to your doctor or receptionist. You may prefer to
write to us. We take your concerns, suggestions and
However, if you wish to take the matter further and feel that
you need to discuss the matter outside of the practice an
option is to contact:
Health & Disability Services Complaint Office
GPO Box 861
Perth WA 6001
Fees and billing arrangements
Payment can be made by cash, credit card or EFTPOS if you bring your EFTPOS card with you at the time of payment, we will put the medicare rebate into your account that day.
You can pay straight after the consultation or take an account. A $20 account fee is added after 7 days
A list of our fees are as follows:
The fee Level is dependent on length and complexity of the consultation.
Extra services such us pregnancy or urine testing or sutures will incur an extra, separate cost to the consult fee.
Please phone 9756 8999
If no response please go to the Busselton Hospital or phone 000
Medical certificates are available and can be requested at the time of consultation with your doctor.
You are responsible for following up your test results with an appointment with the doctor. Please ring 9756 8999 to make an appointment.
We do not call you with your results. This is to ensure that your results are given to you accurately and with an explanation.
This practice uses a recall system to provide care for its patients. This assists in ensuring that important health checks are not forgotten and are performed on time. You will be reminded when it is time to visit your doctor for a check up or follow up.